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OUR STORE POLICIES

We founded Fire and Ice Rock Shop with one goal in mind: giving our customers a fair, rewarding, and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

SHIPPING

Items are shipped within 24 hours of payment unless otherwise noted. Exceptions are holidays and weekends. Items will be shipped on the next business day in those cases. 

RETURNS

Items can be returned within 14 days. Buyer pays shipping. Items must be in their original condition. â€‹

Items purchased at market events are not returnable. Store credit is available as long as the item is in our possession on the same day and in the original condition. 

PRIVACY

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, [yourdomain.com], and interact with our services.
 

1. Information We Collect

We collect information to provide you with the best possible shopping experience. This may include:

  • Personal Information: Name, email address, shipping address, billing information, phone number, and payment details.

  • Automatically Collected Information: IP address, browser type, operating system, and browsing behavior through cookies and similar tracking technologies.

  • Purchase History: Information about the products you buy and the date and time of your transactions.
     

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders.

  • To communicate with you about your order status or respond to customer service inquiries.

  • To send promotional emails and updates, with your consent.

  • To improve our website, services, and overall customer experience.

  • To comply with legal obligations.
     

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted third parties to assist us in operating our business:

  • Service Providers: Shipping companies, payment processors, email marketing platforms, and website hosting services.

  • Legal Compliance: If required by law or to protect our legal rights.
     

4. Your Rights and Choices

You have certain rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.

  • Correction: You can update or correct inaccurate information.

  • Deletion: You can request the deletion of your data, unless we are legally required to retain it.

  • Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link.
     

5. Security of Your Information

We implement industry-standard security measures to protect your personal data from unauthorized access, use, or disclosure. However, no online data transmission can be guaranteed to be 100% secure.
 

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but some features of our site may not function properly without them.
 

7. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal data from children.
 

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information.

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